What are your shipping options and costs?
You can choose your preferred postage option at checkout:
Royal Mail 2nd Class - £1.85
Royal Mail 1st Class - £3.60
Royal Mail Tracked 24 (not signed for) - £4.45
If your order is £20 or more, I'll send it by Royal Mail 2nd Class for free. If you'd like it a bit faster, please choose 1st Class or Tracked 24 at checkout and pay that rate instead.
Do you offer gift packaging?
Each item comes in its own little colourful paper gift packaging.
I will also shortly be adding a gift box option for all items, please stay tuned!
How should I care for my jewellery to keep it looking its best?
To keep your jewellery looking as lovely as the day you got it, a little care goes a long way. Avoid getting it wet — take it off before showering, swimming or exercising. Keep it away from perfumes, lotions, hairspray and cleaning products, as these can affect the finish over time.
When you’re not wearing your pieces, store them somewhere cool, dry, and out of direct sunlight. Keeping them sealed away from air and light — for example, in a soft pouch or jewellery box — this helps maintain their finish and keeps them looking fresh. Give the metals an occasional gentle polish with a soft cloth.
Can I request a custom or personalised piece?
Yes, absolutely! I will do my best to assist you with any custom requests. Please get in touch via my contact page or Facebook or Instagram, or you can email me on rebelaura@outlook.com
How long will it take for my order to arrive?
I aim to post each order within 2 working days, and it's often posted the same day or next day. From there, Royal Mail usually delivers:
- 2nd Class: within 3 working days (2nd Class post is now delivered every other weekday)
- 1st Class: next working day
- Tracked 24: next working day, with tracking
At busy times like Christmas, I'd advise choosing 1st Class or Tracked 24 to help your package arrive in time. Please choose your preferred postage option at checkout.
Can I return or exchange my jewellery if needed?
If you are unhappy with your jewellery for any reason, please do reach out and let me know! I want my customers to be fully satisfied with their purchases and will always do whatever I can to help.
Are your earrings suitable for sensitive ears?
You now have the option to upgrade any pair of earrings! You can choose sterling silver or gold filled earring hooks to perfectly complement your chosen pair. You will find these product upgrade listings here:
Sterling Silver Earring Hooks
Gold Filled Earring Hooks
If you have any further questions, please do get in touch!
Do you ship internationally?
I currently post to the UK and the US. For US orders up to £20 you can choose Royal Mail International Standard (untracked, usually about 7–10 working days from when you order) or Royal Mail International Tracked (fully tracked, usually about 7–9 working days from when you order). US orders over £20 are always sent Tracked. Both times include up to 2 working days for me to post it, and either can take a bit longer at busy times. Both are duties paid, so there's nothing to pay on delivery.
At the moment I can't post to US territories (such as Puerto Rico, Guam and the US Virgin Islands) or to APO/FPO military addresses. I'm currently looking at posting to more countries. If you'd love to order from somewhere else, please drop me a message and let me know where you are, as your feedback helps me decide where to post next. You'll find all the details in my shipping policy.
What if something shows as out of stock?
Please don't worry, I might well be able to help. Please drop me a message through my contact page and I'll do my best to sort it for you.
US Customers
US orders: will I have to pay customs or import duty?
No. I pay all US import duty and taxes when I post your order, so there's nothing to pay when it arrives. Please make sure your phone number and email address are correct at checkout, as US customs needs them to clear your parcel. When you shop from the US, all prices are shown in US dollars.
US orders: is my parcel tracked?
US orders over £20 are always sent Tracked. For orders up to £20, it's up to you! Royal Mail International Standard is untracked. Royal Mail International Tracked is fully tracked, and you'll get a tracking number so you can follow your parcel all the way to you on Royal Mail's tracking page. Once a parcel is posted I can't speed it up, so if you need something by a certain date, please order in plenty of time.
International post can take a little longer than expected. If your order hasn't arrived at least 15 working days after you ordered, please email me at rebelaura@outlook.com with your order number and I'll be happy to help.
US orders: why does postage cost more on bigger orders?
US import duty is charged as a percentage of what's in the parcel (currently about 21%), so the bigger the order, the more duty there is. I pay it upfront and it's built into the postage price, so you won't get a surprise bill on delivery.
| Order value | Untracked | Tracked |
|---|---|---|
| Up to £10 | £8.95 | £16.95 |
| £10.01–£20 | £11.50 | £19.50 |
| £20.01–£30 | – | £22.95 |
| £30.01–£50 | – | £27.95 |
| £50.01–£100 | – | £47.95 |
| £100.01–£200 | – | £77.95 |
US orders over £20 are always sent Tracked; for over £200 please email rebelaura@outlook.com first.
